Select your location

USA! Did you know you can find our products at your local Best Buy? SHOP NOW
List of products available at Best Buy

Privacy Policy

Privacy Policy
(Last updated: 19th May 2018)

----

Fnatic Limited (“Us”, “We”, “Our”) is the data controller of your Information for the purposes of the Data Protection Act 1998 (the “Act”). We work closely with other companies within our group of companies to provide our website Fnatic.com (the “Site”) and any reference to “Us”, “We” or “Our” within this Privacy Policy includes Fnatic Limited and any parent companies, direct or indirect subsidiary companies or other related undertakings within the Fnatic group of companies wherever located in the world as may exist from time to time. We respect your privacy and we are committed to protecting your personal information as that term is defined in the Act (“Information”). We comply with the principles of the Act and aim to maintain consistently high levels of best practice in our processing of your Information.


Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Service. For purposes of this Agreement, “Service” refers to the Site’s service. “You” refers to you, as a user of the Service.    By using the Site, you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy.


I. INFORMATION WE COLLECT


We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. Personal Information includes your name, address, phone number and email address, which you submit to us through the registration process at the Site.


INFORMATION COLLECTED VIA TECHNOLOGY


To activate the Service you may need to submit Personal Information including your email address. To use the Service thereafter, you do not need to submit further Personal Information. However, in an effort to improve the quality of the Service, our servers automatically record information (“Log Data”), which may include your Internet Protocol address, the address of the web pages you visited that had certain Site features, browser type and settings, the date and time of your request, how you used the Site, and cookie data.


Depending on how you access the Service, we may track information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis. For example, we may use cookies to store your language preferences or other Site settings so you don‘t have to set them up every time you visit the Site. Some of the cookies we use are associated with your Site account (including personal information about you, such as the email address you gave us), and other cookies are not.


The Site may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser. Cookies may also be used for the purpose of advertising the Service on third party websites through a technique known as ‘Retargeting’ or ‘Remarketing’ - cookies used for the purpose of advertising contain only Non-Personal Information.


When you visit the Site, our third party advertising partners may place a cookie on your browser, which may be used to target relevant advertisements to you when you visit third party websites. You can opt out of receiving targeted advertising and review your options by visiting the following link(s):


https://www.google.com/settings/u/0/ads/authenticated (Google)
https://en-gb.facebook.com/business/help/1415256572060999 (Facebook)
http://www.aboutads.info/choices/ (All Services)


WHERE WE STORE YOUR INFORMATION


The Information that we collect from you may be transferred to and stored at a destination outside the European Economic Area including to US and Australia. Your Information may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting Information to us, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your Information is treated securely and in accordance with this Policy and the Act.


INFORMATION YOU PROVIDE US BY REGISTERING FOR AN ACCOUNT


In addition to the information provided automatically by your browser when you visit the Site, to become a subscriber to the Service you will need to create a personal profile. You can create a profile by registering with  the Service and entering your email address and creating a password. By registering and opting-in by providing consent to the subscription, you are authorizing us to collect, store and use your name, email address and address submitted in accordance with this Privacy Policy.


II. HOW WE USE AND SHARE INFORMATION


PERSONAL INFORMATION


Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors who are performing services for the Site, such as the servers for our email communications who are provided access to user’s email address for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy. In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers.


Legal Obligation to disclose


We may disclose your Information if we are under a duty to disclose or share your Information to comply with any legal obligation or in order to enforce or apply or fulfil our terms and conditions and other agreements or protect the rights, property, or safety of our customers or others.


Promotions and Competitions

Some or all of the Information collected during a promotion, contest or poll (“Promotions”) may be disclosed publicly. It may also be shared with other third parties as disclosed and consented to by you at the time of collection or in the Promotion rules. These third parties may include providers of prizes in order to update you of your status of your prize or other fulfilment needs or a co-sponsor who may use your Information to administer the Promotion or for their marketing purposes, but only in conformance with your consent. We are not responsible for their privacy policy or practices.


When you participate in a Promotion, you are subject to any official rules for that
Promotion, which may contain additional information about the specific privacy practices associated with the Promotion.


NON-PERSONAL INFORMATION


In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion. In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used.


III. HOW WE PROTECT INFORMATION


We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption and firewalls. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks.


IV. YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION


You have rights which you can exercise under certain circumstances in relation to your Personal Data that we hold. Your rights include (but are not limited to):


(i) You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail.


(ii) You have the right at any time to delete, access or request the Personal Information we hold about you. Any request to delete, access or obtain copies of your Personal Information should be emailed to legal@fnatic.com (quoting “Data Subject Request”) . We may ask you to verify your identity to provide further details about your request.

It can take up to four weeks for your preferences to be registered on our system, so you may still receive communications from us during this period.


V. RETENTION PERIOD


We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by applicable law. You can request deletion of your Personal Information at any time (see the section above on your right to erasure).


VI. LINKS TO OTHER WEBSITES


As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site and the Service. Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link on our Site or via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.


VII. CHANGES TO OUR PRIVACY POLICY


The Site reserves the right to change this policy and our Terms of Service at any time. We will notify you of significant changes to our Privacy Policy by placing a prominent notice on our site, or where appropriate sending a notice to the primary email address specified in your account. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this privacy page for updates.


VIII. CONTACT US


If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to info (at) fnatic.com. When you contact us through any channel (including by phone, post, email or social media), we will collect information about you in order to respond to your query, request or feedback.